1. Returns and excange policy:
1.1. Our returns policy
is guided by law nr. 217 issued on the 29th of June, in 2001 by the
MINISTRY of economy of the republic of lithuania
1.2.when returning our
product, the buyer should use certified mail only. certified mail tracking
number should be provided to the seller within 24 hours from the time the
package has been sent.
1.3.shipping expenses of
undamaged ITEMS should be paid by the buyer.
1.4.A buyer has 14
days from the date of the delivery to return the merchandise. An e-mail
containing pictures and/or the description of the issue should be sent to the
seller at the same time.
1.5. upon the return,
The product should be in its original packaging, undamaged, unused and put
together the same way it was delivered to the buyer (all the tags should be in
place). The returned ITEM should contain the original receipt with it.
1.6. only the money
paid for the undamaged items will be reimbursed to the buyer once they are
returned. SHIpping costs are to be coevered by the buyer.
1.7. if the buyer
receives the wrong item, it is the seller’s responsibility to replace it. if
the expected/ordered merchandise is unavailable, the seller will fully
reimburse all the money to the buyer, shipping included.
1.8. if the delivered
item is damaged, the seller is responsible for replacing it, or fully
reimbursing the money to the buyer.
1.9. in case of
damaged items, the buyer has 14 days from the day of the delivery to return them
back to the seller. An e-mail containing pictures and/or the description of the
issue should be sent to the seller at the same time.
1.10. upon returning
the damaged item, the buyer must make sure that it is in the same, original and
undamaged packaging (all the tags should be in place), put together the same
way it was upon its delivery. The returned merchandise should contain the
original receipt with it.
1.11. the seller has
the right to refuse the return if the buyer does not follow the steps 1.4-1.5,1.9-1.10,
1.12. if the item was
paid for using a gift card/coupon, the gift card/coupon will be returned to the
buyer, along with any additional money paid out of pocket.
1.13.if the buyer
bought the merchadise on sale, only the money paid for it will be returned.
2. FINAL PROVISIONS
2.1.the returns and exchange policy is in accordance with the
rules and regulations of the government of the republic of lithuania.
2.2. the above
mentioned policies are regulated by the government of the republic of
lithuania. Any questions or issues raised by these policies can be negotiated
directly with the seller. In case of failed negotiations, any issues will be
solved in the court of law of the republic of lithuania.